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  Managed ITES - BPO / KPO
  Team Outsourcing
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Team Outsourcing
Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution;

Whether the savings occur in administration, IT or operations, Symphony follows an already proven methodology to ensure a smooth transition to setting up your own IT or ITES team.

1. Identify service offering/opportunity
A two hour meeting between our project director and
client’s key stakeholders can clarify where we can add
value.


2. Define requirements
A local project director will undertake a detailed study
that will achieve the following:
• Identify key internal stakeholders
• Identify required skills
• Identify number of resources required locally
and in India
• Define and calculate ROI
• Identify system access and security levels
• Establish KPIs and reporting protocols
• Establish Quality Control (QC) processes
• Define and establish service levels
• Establish feedback loops and workflow
adjustment opportunities


3 Submit Project Plan
• Establish project timelines
• Define team structure
• Submit potential candidate profiles
• Plan system access and security needs
• Plan training needs
• Internal team control requirements and
workflow structure
• Pricing

4. Client Sign off
• Final project modifications
• Measurement guidelines
• Contract exchange

5. Project Implementation
• Symphony India to screen and short list potential
candidates
• Second level screening by Symphony.
• Third level screening by client
• Telephonic and Video conference based
interviews
• Optional – Face to Face final interviews by client
in India
• Establish start date for various team members
• Online training
• Work monitoring and workflow modification(s) if
required
• Team leader to visit client for onsite training
• Team member training and work guidelines by
team leader
• Go live
• Daily, Weekly and Monthly KPI reporting


6. Ongoing support and exchange
• Scheduled meetings between client and
Symphony to monitor progress
• Planned visits to Symphony India (if required)
• Planned team member visits to clients.

   
 
 
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Call us on +91 22 6512 1814 / 4290 0099